Privacy Policy for Mendify Clinic
At Mendify Clinic, we are committed to protecting your privacy and maintaining the confidentiality of your personal and mental health information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or use our psychological and mental health services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Full name
Email address
Phone number
Date of birth or age
Gender (where applicable)
Emergency contact information (if provided)
Health Information
Mental health concerns
Medical history relevant to treatment
Assessment responses
Therapy notes and treatment-related information
Appointment history
Website Usage Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Date and time of access
Cookies and analytics data
2. How We Use Your Information
We use your information to:
Schedule and manage appointments.
Provide psychological counselling, therapy, and assessments.
Respond to your enquiries.
Communicate appointment reminders and important updates.
Improve our website and services.
Process payments where applicable.
Comply with legal and professional obligations.
Maintain clinical records as required by law and ethical guidelines.
3. Confidentiality of Therapy
Your privacy is extremely important to us.
Information shared during counselling or therapy sessions is treated as confidential. We will not disclose your personal or clinical information without your consent except where disclosure is required by law or when necessary to protect your safety or the safety of others.
Examples include:
Risk of serious harm to yourself or another person.
Court orders or legal obligations.
Reporting obligations relating to abuse or neglect as required by law.
Medical emergencies requiring disclosure to appropriate healthcare professionals.
4. Consent
By submitting your information through our website or using our services, you consent to the collection, storage, and processing of your information as described in this Privacy Policy.
For individuals below 18 years of age, consent must be provided by a parent or legal guardian.
5. Cookies
Our website may use cookies to:
Improve website functionality.
Remember user preferences.
Analyze website traffic.
Enhance user experience.
You may disable cookies through your browser settings, although some website features may not function properly.
6. Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with:
Secure payment providers.
Website hosting and technology providers.
Appointment scheduling systems.
Government authorities where legally required.
Healthcare professionals involved in your care (with your consent or when legally permitted).
All third-party service providers are expected to maintain appropriate confidentiality and security standards.
7. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.
8. Data Retention
We retain your personal and clinical information only for as long as necessary to:
Provide healthcare services.
Meet legal and regulatory obligations.
Resolve disputes.
Maintain professional records.
When information is no longer required, it is securely deleted or anonymized where appropriate.
9. Your Rights
Subject to applicable laws, you may have the right to:
Access your personal information.
Request correction of inaccurate information.
Withdraw consent where applicable.
Request deletion of your personal information (subject to legal and professional record-keeping requirements).
Raise concerns regarding the handling of your data.
Requests may be submitted using the contact details below.
10. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our services are not intended for children without parental or legal guardian involvement.
If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to remove such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
The updated version will be posted on this page with the revised effective date.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
Mendify Clinic
Email: info@mendifyclinic
Phone: 8129282604
Website:www.mendify.clinic
We will make reasonable efforts to respond to your request as soon as practicable.